Occupational Health and Safety

The Company assesses and classifies risks across key dimensions in order to define targeted preventive measures.

• Physical and technical risks: Cover risks related to construction work, building structures, technology use, equipment, machinery, and maintenance processes.
• Operational and partner risks: Control risks arising from contractor and subcontractor operations to ensure consistent commitments and safety standards.
• Legal and project-target risks: Ensure strict compliance with all relevant laws and prevent errors that may cause a project to miss its defined objectives.
• Crisis management: Prepare for disasters, emergencies, and threat situations of all types.

The Company has established operational measures to ensure maximum safety at every stage of project development, as follows:

• Expert supervision: Provide an adequate number of professional safety officers as required by law to control and oversee safety throughout the project period.
• Accident prevention plan: Contractors must prepare a safety management plan and submit it to the construction management engineer for approval within 30 days from the contract start date.
• 24-hour security: Security personnel are deployed around the clock throughout the project period until completion.
• Materials and equipment inspection: All tools and equipment must be inspected to ensure they are in complete condition and ready for safe use at all times.

The Company recognizes its responsibility to surrounding communities and has established systematic measures to control construction-related pollution.

• Pollution control in five key areas: Monitor and prevent impacts from dust, noise, vibration, wastewater, and falling materials to reduce impacts on nearby residents.
• Traffic and public-area management: Plan traffic management and security in collaboration with government and local agencies to reduce travel disruption for communities.

The Company has established a clear operating structure to enable the safety mechanism to function effectively, consisting of:

• Policy and personnel: Establish a clear occupational health policy, organize the safety function, and define roles and responsibilities.
• Skill development and communication: Provide safety training for all relevant parties and continuously promote safety activities.
• Incident response: Establish systems for accident reporting, investigation, and analysis to prevent recurrence, supported by emergency plans and first-aid readiness at worksites.

• Prevention of infectious diseases according to the concept of global health management: Set proactive measures to prevent tropical diseases in the operating area by organizing spraying to eliminate disease carriers every 2 months at every construction site.
• Strengthening knowledge and immunity for workers: Educate employees and subcontracted workers about the dangers and prevention measures for dengue fever and malaria, consistent with the concept of global health management, to reduce the risk of illness that affects quality of life and project continuity.
• Epidemic response plan: Enforce an epidemic management plan developed from lessons learned from past crises, such as the COVID outbreak, to support emergency situations and ensure the welfare of workers amid future uncertainty.

• Specify the installation of electrical systems according to EIT standards (EIT), including the installation of grounding wires, phase balance to prevent short circuits, surge voltage protection, emergency lighting systems, and heat detection equipment in appropriate locations.
• Material and equipment standards: Require standard equipment that meets Thai Industrial Standards (TIS) or international standards such as IEC and JIS, and install emergency lighting systems and heat detection devices in appropriate locations.

• The Company manages the working environment by controlling air quality and dust during fit-out works through appropriate ventilation systems and by limiting work involving disruptive odors to prevent impacts on public health.
• Waste and pollution management: Set guidelines for waste management and separation of construction waste to be disposed of outside the project area every day, preventing the accumulation of germ sources.
• Dedicated sanitation areas must be provided for employees and contractors to prevent contamination of the shopping center's main sanitary system.

• Work that generates heat (Hot Work), requires prior approval through a work permit system, with security guards assigned to monitor the work area at all times during operations.
• Control flammable substances and prepare fire protection equipment for the area: Stores must prepare at least two standard fire extinguishers in the area and are strictly prohibited from storing any type of flammable material in the rented area.

• Approval of designs and materials: The project engineer must check and approve all shop drawings, such as structure, electrical, air conditioning, and sanitation, before starting work.
• Entering the work area: All store employees are required to exchange cards and wear identification cards at all times for security and verification purposes.
• Inspection after installation: When the decoration is finished, the shop must submit the as-built drawings and pass inspection and evaluation of the system work by the engineering department before opening for service to confirm long-term safety.

Used as the main operational mechanism to assess the severity of the situation and the level of damage. Surveillance is divided into 5 levels (safe-green level to severe-red level) so that the operations team can adjust security measures and respond to incidents appropriately and in a timely manner according to the actual situation.

The Company strengthens management by recording incident statistics through real-time digital systems such as Smart Property, enabling management to accurately monitor remediation progress. The data is also used to analyze root causes and risk trends, support proactive prevention plans across the organization, and reduce the likelihood of recurrence.

Increase the efficiency of checking behavior and abnormalities through the CCTV network installed across every project, integrated with the emergency notification system (Call Point Service) in the parking area, so that officials can coordinate and help victims quickly.

The Company uses 15 intelligent Safety Sensors on escalators in common areas to immediately stop operation when abnormalities are detected. During epidemics such as COVID, UV sterilization technology (UV-C) is installed inside escalator handrails to maintain technical health and safety standards for users throughout opening hours.

The Company integrates License Plate Recognition (LPR) technology with central control room systems to improve vehicle circulation within projects. In addition to reducing road-accident risks, this reduces idling time and accumulated pollutants, directly helping lower PM2.5 levels and improve air quality for surrounding communities.

The Company has established strict measures to prevent and prepare for fire suppression so that officials, store employees, and tenants have the skills and readiness to properly respond to incidents according to international principles as follows:

• Annual fire evacuation drill: All shopping centers and office buildings are required to hold fire drills and fire evacuation drills at least once a year, simulating crisis situations so that operators and store tenants understand fire escape routes, assembly points, and safe evacuation procedures for large groups of people and vulnerable groups.
• Basic firefighting training: Organize training to educate employees and tenant store representatives on the use of basic fire extinguishing tools, initial incident suppression, and first aid to reduce risk and loss before outside agencies gain access to the area.
• Technical fire protection system inspection: Inspect and test the efficiency of fire alarm systems (Fire Alarm), automatic fire sprinkler systems (Sprinkler), mobile fire extinguishers, and emergency lighting to ensure 100% availability during business hours.
• Cooperation with local agencies: In large-scale drills, the Company coordinates with fire and rescue stations in the area, including the civil defense volunteer team, to rehearse coordination and entry into the emergency suppression area effectively.

The Company focuses on building a safety ecosystem that can respond to all situations in a timely manner through data foundations and in-depth training, as follows:

• Preparation of modern crisis response manuals and measures: The Company has created operational manuals and crisis response measures that cover a variety of formats, with emphasis on improving and updating information to keep pace with changing situations and ensure that the guidelines remain consistent with new risks that may arise.
• Measures to Cope with Unrest (Active Shooter Protocol): One important measure is the preparation of an operational manual in case of unrest under the international "Run-Hide-Fight" principles, designed to cover the complete crisis management cycle, including:
  • Prevention steps: monitoring and identification of pre-incident warning signs
  • Incident Measures: Guidelines for decision-making and priority operations to save lives.
  • Guidelines for rehabilitation: Caring for the mental state and welfare of those affected after the incident has resolved.
• Full-scale drills: Focus on practicing simulations regularly with external agencies such as police officers and rescue units to test plan fluidity and increase officials' ability to manage incidents under stressful conditions. This helps support quick and accurate decision-making and creates the highest safety standards for employees, tenant shops, and customers.
• Training in specific skills for advanced safety: Upgrade the skills of security officers through training with the Explosive Ordnance Disposal and Detection (EOD) unit to increase their expertise in observation, inspection of suspicious objects, and systematic crisis coordination.
• Testing the command system through Tabletop Exercise (TTX): Conduct emergency response plan and communication exercises in a simulated situation to test the role and duties of the Incident Commander and coordination with the Crisis Operations Center (CMOC), ensuring unity in decision-making and data management in the event of an actual incident.

For marketing events with many participants, such as the centralwOrld Bangkok Countdown event, the Company works closely with government officials from the Metropolitan Police Headquarters, the Explosive Ordnance Disposal and Detection (EOD) unit, and the police dog team (K9) to conduct inspections and strict security control, including screening of people and vehicles, to provide the safest experience for service users.

Established to strengthen life-saving skills for officers and employees in the course of basic life support (CPR), use of an automatic electric defibrillator (AED), and first aid. This is to ensure that workers can take care of the welfare of all stakeholder groups in a timely manner before sending assistance to medical agencies.