Occupational Health and Safety

In 2024, the Company had a total of 386 OSHE Committee members, comprising 163 employer representatives and 223 employee representatives, accounting for 6% of total employees (excluding contract staff). Monthly meetings are held to report safety incidents, discuss preventive measures to avoid recurrence, and coordinate with the Security & Safety unit to develop appropriate action plans. Key risk topics are presented to the Chief Asset Management Officer.

The outcomes of these meetings are prioritized and communicated to each branch to ensure consistent implementation and to establish a strong safety standard organization-wide. This covers all employee levels, including subcontractors and partners. Meeting conclusions and safety measures are reported up to the Risk Management Committee and the Risk Policy Committee regularly.

Inspection, Prevention, and Monitoring

During the development of construction projects, the Company adheres to the Ministry of Interior’s Notification on Construction Safety concerning construction zones, and complies with all applicable laws and official mandates related to construction safety. The Company assigns a sufficient number of qualified occupational safety officers (Professional Safety Officers) as required by law to ensure site safety. An accident prevention and construction safety management plan must be submitted for approval to the construction project engineer within 30 days from the contractual start date. All safety procedures, regulations, and methods must be strictly followed. The Company ensures adequate security personnel are stationed at the construction site around the clock, including holidays, until project completion. Preventive measures are also taken to mitigate damages and pollution caused by construction activities—such as dust, noise, vibration, wastewater, and falling materials—to avoid impacts on surrounding communities. All materials and equipment used in construction must be inspected to ensure they are in good and usable condition prior to and throughout the project duration.

Key safety requirements during construction include:

• Occupational Health and Safety Policy
• Establishment of a safety management structure in construction and assignment of responsibilities
• Relevant laws and regulatory requirements
• Safety training programs
• Establishment of hazard prevention and control measures
• Construction safety inspections
• Implementation of construction safety rules
• Supervision and safety control of subcontractors
• Safety performance monitoring and follow-up
• Accident reporting and investigation
• Safety awareness and promotion campaigns
• First aid procedures
• Emergency response planning
• Construction traffic and site security planning in coordination with government authorities and relevant agencies

Project and Mall Operations Management

• Continuously enhance capabilities in hygiene, safety, and well-being management in alignment with international standard ISO 45001. Central Hatyai was selected as the pilot branch for certification, with plans to expand the certification scope to three additional projects in 2024. These practices have been codified into a standardized internal management system, to be uniformly implemented across all branches as preparation for future certifications.
• Emphasis on preventive measures through surveillance systems, including zone-specific monitoring by time intervals based on “Crime Clock” tools. CCTV systems are deployed across all projects, with a total of 8,711 cameras installed. Additionally, 3,035 emergency call point service stations have been installed in parking areas across 36 projects.
• Fire extinguishers across all projects are inspected and certified by external experts, in conjunction with routine daily inspections by LP (Loss Prevention) officers to ensure their readiness and safety valve performance in accordance with international standards, thereby mitigating risks for all users.
• Crisis conditions are monitored through a five-tier Color-Code Condition system: Green – Safe, Blue – Preventive, Yellow – Risk, Orange – High Risk, and Red – Critical. In 2023, conditions across projects were categorized as Blue (Preventive) due to the absence of severe incidents or damages.