Governance and Compliance

Performance

100%

Maintain a complaint resolution rate.

Goal

100%

Complaint resolution rate achieved.

Central Pattana Public Company Limited operates its business with a strong commitment to good corporate governance and strict compliance with the law—core principles in building trust among all stakeholder groups. However, the company faces challenges in maintaining consistent ethical and legal compliance standards across all business units. Moreover, the ever-evolving regulatory landscape requires continuous monitoring, adaptation, and prompt adjustments to ensure that the company’s policies and practices remain compliant in every jurisdiction where it operates. Another key area is the protection of personal data. In the digital era, safeguarding data and complying with personal data protection laws is of paramount importance. The company must implement stringent measures to prevent data breaches that could undermine stakeholder trust.

Nevertheless, Central Pattana recognizes the opportunity to strengthen trust and enhance its reputation through robust governance practices, which contribute to long-term competitive advantage. An organizational culture rooted in integrity and accountability encourages employees at all levels to strictly adhere to business ethics.

Furthermore, implementing effective risk management and regulatory compliance frameworks enhances operational efficiency, mitigates legal risks and penalties,

and builds lasting confidence and engagement across stakeholder groups.

Central Pattana Public Company Limited prioritizes good corporate governance and conducts its business with transparency, ethical integrity, and adherence to governance principles to build trust across all stakeholder groups. Effective corporate governance is a critical mechanism in reinforcing business stability and promoting sustainable growth.

The company is committed to international standards such as the UN Global Compact, which addresses human rights, labor practices, environmental responsibility, and anti-corruption. The company also emphasizes ESG (Environmental, Social, and Governance) practices to ensure its operations align with sustainable development goals and generate positive social impact. ESG risk management is integrated into the company’s enterprise risk management (ERM) framework to address key risks—both short and long term—including climate-related risks in accordance with the IFRS S2 framework. Proactive measures have been established to minimize risks that may affect the company’s Net Zero target by 2050.

Strong Governance Structure

Central Pattana has established the Corporate Governance and Sustainability Committee as the main body responsible for overseeing corporate governance and sustainability. Additionally, the Audit and Corporate Governance Committee ensures compliance with applicable laws and standards. The company has defined corporate governance and business ethics policies as operational guidelines for employees, management, and business partners, to ensure transparency and accountability across the organization.

The Corporate Governance and Sustainability Committee also plays a key role in providing governance oversight on policy development, sustainability, and risk management, while monitoring progress on Net Zero goals and ESG strategy through regular performance reviews.

In terms of risk management, the company has adopted an integrated Governance, Risk & Compliance (GRC) approach to ensure efficient operations, mitigate potential risks, and uphold trust among shareholders, investors, and all stakeholders. ESG and climate-related risks are managed with reference to IFRS S2 to support the company’s long-term sustainable development strategy.

Risk Management and Compliance

Central Pattana Public Company Limited manages organizational risks through its Enterprise Risk Management (ERM) framework, which encompasses both short- and long-term risk analysis and assessment—especially in the area of ESG—to enable proactive and effective management of business challenges.

In addition, the company places great emphasis on managing information technology and cybersecurity risks. A Cyber Risk Governance Framework has been established under the oversight of the Audit and Corporate Governance Committee. The company also promotes awareness and understanding of cybersecurity across all employee levels to strengthen digital resilience and preparedness against potential threats throughout the business value chain.

At the same time, the company has implemented a due diligence system to assess and mitigate risks in operational processes, particularly those related to data security, compliance with personal data protection laws, and business conduct standards of business partners. Central Pattana actively encourages its partners to adopt governance and sustainability practices through ongoing communication and performance monitoring.

Whistleblower System and Anti-Corruption Measures

Central Pattana Public Company Limited has established a Whistleblower channel that enables employees and stakeholders to report suspected fraud or violations of the company’s Code of Conduct. All reports are reviewed by the Internal Investigation Committee and followed up through appropriate corrective actions.

The company maintains a systematic and ongoing anti-corruption program and has been certified as a member of the Thai Private Sector Collective Action Against Corruption (CAC) for the third consecutive term. The company also regularly reviews and enhances its anti-corruption mechanisms at all levels to foster a corporate culture rooted in transparency, integrity, and accountability to all stakeholders.

Learn more about the company’s corporate governance approach at:

Code of Conduct and Corporate Governance Principles Whistle-blowing & Complaints