Human Rights
Goal and Performance Highlights
Performance
Goal
Challenges and Opportunities
With a diverse business portfolio spanning shopping centers, residential projects, office buildings, and hotels—and working with a wide range of partners and contractors—Central Pattana Public Company Limited faces both complexity and challenges in human rights management. A key issue is ensuring responsible practices across the supply chain, requiring close collaboration among all stakeholders. Managing a workforce with diverse backgrounds and needs is also a challenge that must be addressed to ensure equality and fairness. Furthermore, project development must consider community impacts to ensure that business growth remains balanced and sustainable. The protection of personal data for customers, tenants, and employees is another critical issue that must be managed rigorously in today’s digital age.
Amid these challenges, Central Pattana sees an opportunity to lead in human rights standards through strong policies and practices, underpinned by the use of technology and innovation to enhance governance—such as the adoption of transparent and accessible digital grievance platforms. Strengthening collaborations with government agencies, NGOs, and local communities will further reinforce labor standards and fair business conduct. With its firm commitment to human rights, the Company not only mitigates social and labor risks but also builds trust with stakeholders, enhances brand reputation, and supports long-term, sustainable growth.
Central Pattana sees an opportunity to lead in human rights standards through strong policies and practices,
underpinned by the use of technology and innovation to enhance governance
Management Approach and Value Creation
Central Pattana Public Company Limited is committed to conducting business in alignment with international human rights principles. The Company’s Human Rights Policy has been in effect since 2020 and is reviewed at least every three years—the most recent update took place in 2023—to ensure alignment with evolving business contexts and stakeholder expectations.
Human rights practices cover all stakeholder groups, including employees, partners, subcontractors, customers, tenants, and communities. A dedicated Human Rights Working Team and Internal Audit Department oversee compliance, operating within the frameworks of the UN Guiding Principles on Business and Human Rights (UNGPs), the United Nations Global Compact (UNGC), and Thailand’s National Action Plan on Business and Human Rights.
Human Rights Due Diligence (HRDD) is conducted every two years, with a comprehensive assessment every four years, following methodologies from the UNGPs, Danish Institute for Human Rights (DIHR), and the HRIA Toolkit. In 2023, nine risk issues were identified, including three classified as Salient Issues. In response, the Company established preventive measures, remediation plans, and systematic monitoring mechanisms.
In addition, Central Pattana provides annual employee training on business ethics and human rights, and offers guidance to partners through handbooks and corporate communication channels to foster awareness and risk prevention across the supply chain.
Human rights grievances can be submitted via www.centralpattana.co.th/th/whistle-blowing, which ensures confidentiality and protection from retaliation. The Company monitors and reports grievance outcomes to the Audit and Corporate Governance Committee quarterly. In 2023, two human rights-related complaints were received and resolved within the designated timeframe.
Overall, the Company’s human rights strategy focuses on risk prevention, remediation for affected individuals, and the promotion of a corporate culture that respects everyone’s rights—raising standards to international levels and delivering long-term value to all stakeholders.
Human Rights Policy and Impact Assessment
Central Pattana Public Company Limited integrates human rights principles into all stages of its business operations—from recruitment and employee management to tenant engagement and the selection and oversight of business partners. The Company’s Human Rights Policy covers key issues including fair treatment, non-discrimination, workplace safety, freedom of association, and labor protection. To ensure compliance with its policy, the Company conducts Human Rights Due Diligence (HRDD) at least every two years. This assessment enables the Company to identify potential risks and develop appropriate measures to prevent and address human rights issues across all business operations. The process draws on stakeholder input alongside international standards.
The Company’s Human Rights Policy covers key issues including fair treatment, non-discrimination, workplace safety, freedom of association, and labor protection.
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Central Pattana conducts a comprehensive human rights audit every four years, with a risk assessment every two years based on the principles of the UN Guiding Principles on Business and Human Rights (UNGPs), the Danish Institute for Human Rights (DIHR), the Community Insights Group, and the HRIA Toolkit. The assessment covers the parent company, subsidiaries, and merged entities.
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The scope of the Company’s human rights risk assessment includes:
- Freedom of association and collective bargaining rights, including the right to negotiate, organize, seek improved welfare, and report unfair labor practices through unions or welfare committees.
- Protection from forced or compulsory labor in all forms, such as coercive work conditions where individuals are unable to refuse or withdraw from work freely.
- Equality, equity, and non-discrimination, and the prevention of abuse of authority or misconduct by personnel in the workplace.
- Occupational health, safety, and working environment management in accordance with relevant standards and regulations.
- Prevention of child labor and protection of vulnerable groups such as persons with disabilities, ensuring that both the Company and its partners comply with legal and ethical labor standards.
- Personal data protection and rights to access information for employees and supply chain stakeholders, in compliance with the Personal Data Protection Act (PDPA).
- Respect for community and indigenous rights, including avoidance of land encroachment, displacement, or environmental degradation (e.g., pollution, wastewater, noise, dust, or waste) that may affect community livelihoods or professional activities.
- Prevention of human rights violations, including physical and verbal abuse based on gender identity, attire, beliefs, religion, etc., from any internal or external party—such as customers, tenants, contractors, or collaborating organizations.
- Water management practices that comply with environmental standards and safeguard the rights of other users, including the prevention of overconsumption and untreated wastewater discharge. The Company also requires partners to adopt responsible water use practices.
- Waste, pollution, and hazardous materials management that minimizes environmental impact through proper and efficient disposal methods.
Each assessment cycle aligns with the Company’s Human Rights Policy and Code of Conduct and is adjusted based on organizational context and feedback from previous years.
Impacts and Mitigation Measures are categorized and addressed in the following table
| Impacts | Mitigation Measure |
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In 2023, the Company conducted a human rights risk assessment for the 2023–2024 cycle, covering employees across all business units, subsidiaries, joint ventures, and subcontractors. The assessment was conducted through an online random sampling survey, with a response rate of 70% from the target sample group. The assessment identified nine human rights risk issues, three of which were classified as high-risk (Salient Issues). The Company developed risk mitigation plans as well as measures for prevention, monitoring, investigation, correction, and remediation in cases of rights violations. These processes were overseen by the Corporate Governance and Sustainability Communications Taskforce, the Occupational Health and Safety Working Group, and relevant responsible departments, ensuring compliance with the Company’s established procedures for investigation, prevention, resolution, communication, and follow-up.
| Identified as High Risk | Action Plans and Preventive/Corrective Measures | Performance Results |
|---|---|---|
| Physical and verbal harassment by external parties |
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| Physical and verbal harassment by internal parties |
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| Health and safety of employees and subcontractors at the workplace |
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The Company continues to rigorously enforce and randomly inspect legal employment documentation at construction sites through its consultants and provincial labor offices, in accordance with the official labor registration and inspection procedures. All foreign workers must be legally registered and reported to each project’s management team. In 2023, foreign workers were registered at sites operated by 28 contractors (duplicate counts included), consisting of 17% Cambodian, 37% Myanmar, and 1% Lao nationals, while Thai workers accounted for 45% of the total workforce across all sites.
Human Rights Management in the Value Chain
For employees, Central Pattana Public Company Limited fosters a corporate culture of equality and inclusiveness through initiatives and policies that promote equal career opportunities. The Company encourages employee development and growth without limitations based on gender, age, race, or religion. In addition, health and safety at work are prioritized, with measures aligned with international occupational health standards, along with dedicated grievance channels for reporting human rights-related concerns.
Fosters a corporate culture of equality and inclusiveness
For tenants and business partners, Central Pattana mandates that all related parties strictly adhere to human rights and labor standards through the Supplier Code of Conduct. This code outlines minimum standards for labor rights, prevention of child and forced labor, and the promotion of fair working conditions. The Company also conducts human rights training for business partners to enhance understanding and alignment with international best practices.
For communities, Central Pattana places great emphasis on building strong relationships with surrounding communities through initiatives that improve quality of life, such as supporting local entrepreneurs, job creation, and sustainable urban development.
Additionally, CPN designs accessible spaces that cater to all users, including the elderly and people with disabilities, helping to reduce inequality in access to retail and public areas.
Personal Data Protection and Cybersecurity
In the digital era, protecting the personal data of customers, tenants, and employees is a top priority for Central Pattana. The Company has implemented cybersecurity and data management measures in accordance with international standards, such as ISO 27001 and the Personal Data Protection Act (PDPA), to safeguard stakeholder rights. Furthermore, the Company has established a clear privacy policy and maintains secure, transparent channels for employees and stakeholders to report personal data issues.
The Company has implemented cybersecurity and data management measures in accordance with international standards
Governance and Good Corporate Conduct
Central Pattana is committed to operating with transparency and good governance. The Company has established a dedicated Human Rights and Sustainability Governance Committee responsible for overseeing, monitoring, and reviewing human rights practices throughout the organization. This committee plays a crucial role in formulating and evaluating measures for the prevention and remediation of human rights issues, as well as reporting performance to the Executive Committee.
Committed to operating with transparency and good governance.
Human Rights Grievance Mechanism
The Company provides accessible whistleblowing and grievance channels for employees, partners, customers, and stakeholders throughout the value chain. These processes are governed to ensure confidentiality, impartiality, and effectiveness, along with protections against retaliation. Regular reports are submitted to the Audit Committee. The Company also assesses and analyzes human rights impacts across all levels of the value chain and carries out remedy and mitigation actions based on the principles of “Do No Harm” and “Remedy First.”
The Company provides accessible whistleblowing and grievance channels for employees, partners, customers, and stakeholders throughout the value chain.
Towards a Human Rights-Respecting Organization
Central Pattana is firmly committed to responsible business practices that prioritize human rights, fairness, and transparency. These principles foster stakeholder trust and drive the organization toward stable and sustainable growth.
Committed to responsible business practices that prioritize human rights, fairness, and transparency.
Stakeholders Directly Impacted
Retailers / Building tenants
Customers
Employees
Business partners and contractors
Communities / Community representatives, regulators, government agencies, educational institutions, and civil society organizations
