Goal and Performance Highlights

Performance
0.7%
Space allocated for the community compared to the total leased space in the shopping center.
Goal
1.3%
Allocate space for the community compared to the total leased space in the shopping center.
Performance
3,402 million Baht
Communities were able to generate income from community-based marketing activities held in the shopping center.
Goal
300 million Baht
Communities can generate income through community-based marketing activities held in the shopping center.
Performance
100%
The company successfully addressed all reported negative impacts, covering both online complaints and service-related feedback.
Goal
100%
All complaints related to community issues are successfully resolved or cases are closed.

Challenges and Opportunities

Central Pattana Public Company Limited operates across diverse locations and engages with various communities, presenting both challenges and opportunities in achieving sustainable community development. The Company must address the diverse needs of each area, which come with unique characteristics and varying priorities. This necessitates a flexible approach that can be tailored to each local context. Additionally, aligning project development with community needs and values remains a key challenge. Another important focus is the measurement of social impact from community development projects, which requires efficient data collection and analysis. Long-term community engagement also demands sustained resource allocation to ensure truly sustainable outcomes that enhance community well-being.

Amidst these challenges, Central Pattana sees the opportunity to create community value by empowering local people through training, resource provision, and effective market access. The Company also fosters shared value by aligning its business direction with community needs, generating mutual benefits for both the organization and society.

Central Pattana also plays a vital role in promoting local culture and identity through various platforms and initiatives that instill community pride. Stronger relationships are built through open dialogue, community participation, and collaborative initiatives that serve the common good.

Furthermore, the Company embraces innovation in developing products, services, and initiatives that address social issues effectively—contributing to

long-term sustainable community development.

Management Approach and Value Creation

Central Pattana Public Company Limited believes that business growth must go hand-in-hand with sustainable social development. Guided by the vision of becoming a “Center of Life,” the Company is not only a real estate developer but also a catalyst for elevating the quality of life, fostering economic opportunities, and promoting community well-being.

To deliver shared value to communities in a tangible way, the Company has defined its community development strategy based on four target groups (1) Communities within an 8–10 kilometer radius of the project, (2) Communities within the province or neighboring provinces, (3) Vulnerable groups requiring special support, such as people with disabilities, ethnic groups, and youth in border areas, and (4) Government and civil society organizations. This strategy aligns with the principle of “Growing Together, Sustainably Connected,” aiming to generate inclusive economic, social, and cultural impacts.

The Company also assesses the impacts of its projects to evaluate community quality of life, using the data to enhance long-term engagement strategies. Dedicated budgets, personnel, and physical spaces are allocated in alignment with sustainable development goals on an ongoing basis.

Creating Shared Value with Communities

The Company integrates business development planning with its shared value creation strategy, aiming to enhance both national and local economies. This includes income distribution across provinces, communities, and households, while supporting improved quality of life for community members. Central Pattana utilizes its assets, resources, and capabilities to generate employment, income, opportunity, public-use space, and local cultural pride.

by allocating project spaces for mutual benefit to customers, communities, and corporate sustainability. These include:

  • Designated leasing areas or permanent spaces (support period of 6 months or more)
  • Marketing or temporary spaces (support period of up to 30 days)
  • Other spaces such as front plazas, rooftops, and balconies
For Public Benefit
  • Public Services by Government Agencies

    Collaboration with the government in establishing service centers to ease public access and reduce congestion at limited-service government offices. Currently, 39 centers have been established, including 15 Government Service Centers (G Point, Government Center, District Smile), 11 Temporary Passport Offices, and 2 Immigration Offices.

  • Health and Wellness Support

    Collaboration with hospitals, public health departments, and the Thai Red Cross to establish public health service centers for community convenience. To date, 4 locations have been established: 2 permanent blood donation centers and 9 health stations. In 2024, Central Tham’s “Give Blood Give Love” campaign contributed a total of 16.88 million cc of blood—accounting for 83% of all donations under the program.

  • Public Exercise and National Events

    The Company allocates courtyard and rooftop spaces to encourage preventive healthcare and supports national-level table tennis tournaments in partnership with the Table Tennis Association, with 7 venues across 6 provinces and over 105,300 attendees. It also supports youth sports programs in 6 schools across 6 provinces, nurturing 163 young athletes.

  • Education and Youth

    Supporting out-of-classroom learning through partnerships such as TK Park at CentralWorld, 8th floor, and providing venues for students to creatively express themselves—from thesis exhibitions to educational contests and music performances.

  • Cultural Promotion

    Supporting and promoting cultural values through religious and traditional celebrations.

    • Religion: Buddhist activities like “Mee Thes Mee Talk” and Mindfulness Habits Fest; Islamic events such as Quran recitations.
    • Traditions: Almsgiving, Songkran ceremonies, provincial festivals, and Thai heritage events.
    • National Campaigns: Chinese New Year celebrations with French artist Jeanne Detallante and “17 Auspicious Artisan Dragons” to elevate cultural pride and global awareness.
To Create Jobs and Generate Income
  • Community Product Sales Areas

    Local products are made available through dedicated permanent spaces, either from within the community or across provinces. Examples include Hug Craft (Central Region), Kad Luang (Northern Region), and Mahanakhon (Southern Region).

  • Community Marketing Events

    These include event-based marketing activities such as OTOP fairs, provincial specialty product showcases, Sacit Plearn Craft, Royal Project fairs, farmer markets, provincial fruit fairs, and surplus fruit and vegetable fairs.

  • “Jingjai Farmers’ Market”

    In collaboration with Central Tham and the Central Group, local farmers who grow organic and safe fruits and vegetables are supported through retail space provision. Currently, Jingjai Farmers’ Market operates in 16 of the Company’s shopping centers, representing 50% of all centers.

  • Free Retail Space for Persons with Disabilities

    Designated retail space is allocated to persons with disabilities to legally sell government lottery tickets. In 2024, 34 persons with disabilities joined the program, representing 0.6% of total staff and generating a social value equivalent to THB 7.9 million.

For Public Benefit
  • Infrastructure for Community Benefit

    • Benefitting both the community and the Company, including U-turn bridges, overpasses, skywalks, road expansions, and canal dredging.
    • Primarily benefitting communities, such as health stations in Chaengwattana, prototype public toilets in Lumpini Park, and early childhood development centers at the Police General Hospital. Support was also extended to “Colorful Phadung Krung Kasem” by the Bangkok Metropolitan Administration.
    • For environmental benefit, public park spaces near shopping centers are maintained by the Company, such as Central Park at Central Rama 2, Korat River Walk Park at Central Korat, and Pathumwananurak Park at CentralWorld.
  • Volunteer Activities: “Belief in Actions - Community Day”

    Employees are encouraged to participate in hands-on volunteering, such as staffing vaccination sites, packing survival kits and sandbags for flood relief, donating blood, conducting fire safety training for youth, organizing Big Cleaning Days, and dredging canals near shopping centers.

  • Emergency Relief and Community Recovery

    Implemented under the disaster management framework for communities, Central Pattana leverages its corporate assets and skilled personnel to provide emergency assistance and recovery support during crises. The process is divided into emergency response, relief, and recovery phases, applicable to natural disasters, human-made crises, and tragedies. This initiative is carried out in collaboration with Central Group and the Tiang Chirathivat Foundation. In 2024, the assistance was divided into Immediate relief – Provision of survival kits to over 1,500 households affected by flooding in Lampang, Phitsanulok, and Suphanburi provinces, and Rehabilitation phase – Renovation of public buildings and facilities for over 500 households impacted by severe floods in Ubon Ratchathani, Ayutthaya, Singburi, and Chaiyaphum provinces, along with support for two hospitals and Red Cross offices, three local tourism communities, and community enterprises.

Create Jobs and Generate Income
  • Through Procurement and Contracting

    • Procurement and production of New Year’s gifts under the “Gifts That Do Good” concept, now in its third year, aims to fulfill dreams, create opportunities, and generate income for marginalized groups seeking societal acceptance. Discarded items such as plastic bottles, bottle caps, and advertising banners are upcycled as raw materials, infused with southern Thai cultural identity and craftsmanship to create 2024 gifts.
    • Local and regional procurement of consumables to stimulate the regional economy, including products from community-based producers. For example, purchasing hand soap from Pathom Organic Living, with proceeds reinvested in the community, and hiring local organizers for regional marketing events in southern Thailand—totaling over THB 26 million.
    • Employee engagement activities—e.g., monthly massage therapy services for employees provided by visually impaired individuals, with a total of 15 employed.
  • Go Local Love Local Project

    In collaboration with provincial tourism offices and local tourism operator networks, Central Pattana supports the development of distinctive community-based tourism routes that blend traditional and contemporary lifestyles. These initiatives stimulate local spending. In 2024, two new routes were launched: the "Khao Hin Phap Pha" trail in Nakhon Si Thammarat and the "Spiritual Journey" trail in Nakhon Ratchasima.

  • One Million Trees Reforestation Project

    In partnership with the Royal Forest Department and the Ministry of Natural Resources and Environment, Central Pattana employs experts and community members to plant and maintain forest areas. Although primarily aimed at carbon offsetting, the project also creates jobs and encourages long-term community involvement in forest conservation. Reforestation efforts have been completed in protected areas in Chonburi and Phitsanulok provinces.

Create Opportunities through the collaboration with Central Tham and Central Group
  • Education

    In 2024, the Company supported the development of 15 educational institutions across 7 provinces through: 1) Projects supporting learning centers based on the Sufficiency Economy Philosophy and vocational classrooms, 2) robotics and AI skill-building competitions, 3) Chinese and English language development programs, 4) Dormitory construction for underprivileged children, 5) Support to CONNEXT ED Foundation, benefiting 7,196 students and 300 teachers. In addition, the Company provided 825 scholarships through the Equitable Education Fund (EEF), covering 650 schools across 20 provinces, including: scholarships for 710 underprivileged students in 20 provinces, and scholarships for 114 vocational students in Udon Thani, Chiang Mai, and Nakhon Ratchasima

  • Community Development

    • “Jing Jai Farmer’s Market” supported over 40,000 farmers, 10,200 households, and generated more than THB 300 million in local economic value
    • Learning center development projects such as Na Muen Sri Handwoven Fabric Center, Phutthaniwet Organic Agriculture Learning Center, Rai Cherntawan, Phu Chi Duen Coffee Project, Mae Tha Sustainable Living Community, and Tha Khai Market Riverside Community
    • National-level community fairs including the Thailand Rice Fest 2023, New Rice Harvest Festival, and Creative Rice Product Showcase
  • Opportunity for the Underprivileged

    In collaboration with Central Sports Club, supported Princess Pa’s (BBG) project to provide sports training to youth in rehabilitation centers, shelters, and juvenile detention centers, helping them recover physically and mentally and potentially pursue careers in sports as athletes or coaches. The program supported 218 children.

Community Care and Sustainable Development

Central Pattana operates with a strong sense of community responsibility in every location, aiming to mitigate negative impacts from operations and foster positive community relations through support, development, and remediation efforts. The Company’s approach to fostering sustainable community growth includes:

Negative Impact Mitigation

The Company has developed a two-phase action plan to mitigate negative impacts on communities: during the construction phase and after project operations commence. The mitigation mechanism comprises prevention, listening, resolution, remedy, and improvement for future projects. In 2024, the majority of negative impacts reported via the community voice channels (specifically through the online complaint platform) were related to:

  • Noise disturbances from construction and operations
  • Construction activities affecting community property
  • Dust, smoke, and odors resulting from operations by the Company, tenants, or customers
  • Traffic congestion
  • Safety concerns during service usage
Infrastructure and Quality of Life Development

Central Pattana Public Company Limited not only prioritizes economic development but also focuses on enhancing the quality of life for communities surrounding its shopping centers. The Company collaborates with government agencies to develop infrastructure, such as establishing "G Point" or Government Centers within shopping centers to increase accessibility to public services. Additionally, the Company contributes to urban development by helping improve traffic systems and beautify surrounding landscapes to create a more orderly and safer environment.

Environmental and Sustainability Promotion

Recognizing the importance of environmental issues, Central Pattana has launched the "1 Million Trees Reforestation Project" to expand green areas and offset the Company’s carbon emissions. The Company also promotes circular economy initiatives such as the "Drive & Drop Recycle Station," providing customers and business operators with a convenient channel to return recyclable waste into the circular production process.

Community Safety and Occupational Health Prioritization

Central Pattana emphasizes the safety of its employees and surrounding communities by adopting the ISO 45001 standard in its occupational health and safety management system. The Company also provides safety training for employees and business partners and implements monitoring measures in construction areas to reduce potential risks to nearby communities.

Progressing Toward a Center of Sustainability

Central Pattana believes that sustainable business growth must go hand in hand with social and environmental responsibility. Through the concept of “Creating Shared Value (CSV),” the Company continues to foster livable cities, strengthen local economies, and enhance the quality of life for communities—enabling them to grow in tandem with the Company in a stable and sustainable manner.

Stakeholders Directly Impacted

Communities / Community Representatives, including Regulators, Government Agencies, Academia, and Civil Society Organizations