Stakeholder Engagement

Stakeholder Engagement Framework

Classification and Analysis of Stakeholders

Classified stakeholders into major and minor stakeholders to analyze risks as well as direct and indirect impacts, and channels of appropriate participation in joint formulation of sustainability issues

Comments and Participation

Provided online and offline communications, including meetings in person, by directly responsible employees on a continuous basis, as well as channels for suggestions, complaints, survey of needs, satisfaction, commitment, focus groups, meetings, joint activities as stipulated by the process on a regular basis

Response

Formulated the process of response to needs and complaints of each group based on appropriateness, compactness, and complete, sufficient, and timely communication or disclosure of information. Formulated the process to appropriately sustain and analyze the received information, leading to development and improvement of internal processes

The Company classifies stakeholders into nine groups,

each with an assigned responsible unit to ensure effective communication, engagement, and responsiveness. These designated units are tasked with receiving feedback and managing stakeholder relationships to ensure that all comments and expectations are addressed appropriately, comprehensively, and in a timely manner. Engagement is promoted through active listening and constructive dialogue, with feedback integrated into both corporate-level policy and operational-level management. This is achieved through surveys, seminars, internal and external communications, and relationship management with stakeholder groups, as reported on the website. In addition, the Company regularly reviews, develops, and improves work processes and products based on stakeholder suggestions or complaints, as appropriate. A dedicated whistleblowing and complaint channel is also available for all stakeholder groups via the Company’s website

The Company not only emphasizes broad-based stakeholder listening but also places strong importance on incorporating stakeholder input into corporate strategy in a systematic manner. This is linked to the Double Materiality Assessment process to ensure that issues of importance to stakeholders are properly addressed and managed.

In 2024, the Company conducted stakeholder engagement activities through in-depth interviews, focus group discussions, and online surveys to inform the enhancement of its sustainability strategy under the Better People, Better Planet, and Strong Governance framework. These insights also supported the identification of 13 material topics and the selection of six key material issues that will guide the Company’s target-setting and performance measurement.